Shipping policy

. Order Processing Time

All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and public holidays) after we receive your payment confirmation. Please note that order verification and fraud screening may add additional time to the processing period for some orders.

2. Shipping Methods, Costs & Delivery Estimates

Free Standard Shipping Worldwide: We are proud to offer free standard international shipping on every order. No minimum purchase is required.

• Estimated Delivery Times (Once Shipped):

  • United States & Canada: 7 - 15 business days

  • European Union: 10 - 20 business days

  • Australia, New Zealand, Japan: 12 - 25 business days

  • Rest of World: 15 - 30 business days
    Expedited Shipping: For faster delivery, expedited shipping options (e.g., DHL Express, UPS) may be available at checkout for an additional fee. Delivery estimates for these services will be provided during checkout.

3. Shipping & Delivery Terms

• Delivery Estimates Are Not Guarantees: The delivery times provided are estimates only and commence from the date of shipment, not the date of order. Actual delivery times may vary due to factors beyond our control, including but not limited to: customs clearance procedures, local postal service delays, weather events, and holiday peak seasons.

• Address Accuracy: You are solely responsible for providing a complete and accurate shipping address. We are not liable for packages lost, delayed, or returned due to incorrect or insufficient addresses provided by the customer. Reshipping an order due to an address error may incur additional fees.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package’s progress. Please allow 24-48 hours for the tracking information to activate on the carrier’s website.

5. International Customs, Duties & Taxes

Important: For all international orders (outside the United States), the recipient is the importer of record and is solely responsible for:

• All applicable customs duties, import taxes, VAT (Value Added Tax), and other fees levied by the destination country.

• Providing any necessary documentation to customs authorities.
  These charges are not included in the item price or shipping cost paid to EPL Jersey Outlet. We cannot predict or control these fees. For an estimate, we recommend contacting your local customs office. Non-payment of these fees may result in your package being held, returned, or abandoned.

6. Lost, Stuck, or Damaged Packages

• In Transit Delays: If your tracking shows no movement for an extended period (e.g., over 15 business days), please contact us. We will initiate a trace inquiry with the carrier.

• Lost Packages: If a package is confirmed lost by the carrier, we will, at our discretion, either reship the items (subject to availability) or issue a full refund.

• Damaged Upon Arrival: If your order arrives damaged, you must contact us within 48 hours of delivery at [email protected] with photos clearly showing the damage to both the product and the packaging. We will guide you through the next steps, which may involve a replacement or refund. Please review our Refund Policy for more details on damaged items.

7. Contact Us

For any questions regarding our Shipping Policy, order status, or delivery issues, please contact our customer service team:
Email: [email protected]
Please include your order number in all correspondence for faster assistance.