FAQ

About Us

Q: Are you an official store?
A: Football Kit Equipment Store (www.epljerseyoutlet.com) is an independent online retailer specializing in Premier League style football gear. Our products are inspired by classic designs of EPL clubs but are not officially licensed merchandise. We are dedicated to providing high-quality fan-style jerseys to football supporters worldwide.

Q: How can I contact you?
A: For any questions, please email us at [email protected]. We will respond within 24 hours.

About Products

Q: Are your jerseys authentic?
A: We sell Premier League Style Replica Jerseys. These products draw design elements and color schemes from EPL clubs, offering a similar look to official kits, but are clearly labeled as non-official, high-quality alternatives for fans.

Q: What is the quality of the jerseys like?
A: Our jerseys are made from lightweight, breathable fabrics designed for sports comfort and durability. Logos and details are typically embroidered or applied with high-quality heat transfer. See individual product pages for specific fabric details.

Q: Are sizes standard? How do I choose the right size?
A: We offer standard sizing (S, M, L, XL, etc.). We recommend referring to our detailed size chart on the website (including specific body measurements like chest and length). If you prefer a loose fit, consider ordering one size up.

Q: Which Premier League club jerseys do you offer?
A: We offer a wide selection of Premier League club-style jerseys, including classic and contemporary designs for popular teams such as Manchester United, Manchester City, Liverpool, Arsenal, Chelsea, Tottenham Hotspur, and more.

Q: Can I get a name and number printed?
A: Yes, we offer custom printing services (additional fee required) for many Premier League style jerseys. Please check product pages for customization availability and follow instructions at checkout.

Orders & Shipping

Q: Where do you ship?
A: We ship worldwide, including major markets like the USA, Canada, UK, EU, Australia, and more.

Q: What are shipping costs and delivery times?
A: Shipping costs are calculated automatically based on destination and weight. Orders are typically shipped within 1-3 business days.

• Standard Shipping: Approximately 10-20 business days

• Express Shipping: Approximately 5-12 business days
  See our "Shipping Info" page for details.

Q: How can I track my order?
A: Once shipped, you will receive an email with a tracking number. Use this number to check delivery status on our website or the carrier’s site.

Q: Can I modify or cancel my order?

A:Once an order enters processing (usually within 24 hours), changes may not be possible. For assistance, please contact us via email immediately.

Payment & Security

Q: What payment methods do you accept?
A: We accept credit cards including Visa, MasterCard, American Express, as well as PayPal.

Q: Is shopping safe?
A: We use SSL encryption to protect your payment and personal data. We never sell your information to third parties.

Customer Service

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn items with original tags, non-customized products. Return shipping is the customer's responsibility. Refunds are processed after inspection.

Q: What if I receive a defective item?
A: Contact us within 7 days of delivery with photo evidence. After verification, we will arrange an exchange, refund, or compensation.

Q: What if my package is lost or damaged?
A: Please contact us immediately via email. We will assist with carrier inquiries and resolve the issue.